1. Scope
These return conditions apply to all personalized books purchased on our website. They define the specific terms for returns and handling of these unique products.
2. Return Policy – Personalized Products
Due to the custom nature of personalized products, all sales are final. We do not accept returns, exchanges, or cancellations for items that have been customized or made to order, except in cases of defect or error on our part.
3. Eligibility for return due to defect or error
Although personalized books cannot be returned for change of mind, they may be returned in the following cases:
Defective product: printing defects, missing or damaged pages upon receipt.
Personalization error: if the name or text does not match your request.
4. Return procedure in case of defect or error
Notification: The customer must notify us of any defect or error within 14 days of receipt by sending an email to info@plumastro.com, including the order number, exact nature of the problem and supporting photos.
Review: We will review the information and photos provided to assess the validity of the claim.
Validation and instructions: If the claim is deemed valid, we will contact the customer directly with detailed return and reprint instructions.
5. Refund and reprint
Refund: If reprinting is not possible (very rare), we will issue a full refund within 14 days of receiving the return.
Reprint: By default, we prioritize reprinting and shipping a corrected book upon receipt and validation of the return.
6. Customer service
For any questions regarding personalized books and returns:
Email: info@plumastro.com
7. Changes to these conditions
These conditions may be modified at any time. The conditions that apply are those in effect on the order date.